Refund policy
Returns & Exchanges
At Meli Leotards, we want every gymnast to feel confident and comfortable in their leotard. If something isn't quite right, we're here to help.
Returns We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in their original condition with tags attached. Due to hygiene reasons, we are unable to accept returns on items that have been worn or washed.
To start a return, please contact us at hello@melileotards.co.uk with your order number and reason for return. We will review your request and provide the return address and further instructions within 2 business days.
Exchanges We're happy to exchange for a different size where stock is available again within 14 days. Please get in touch as soon as possible so we can reserve the correct size for you.
Sale Items Items purchased on sale are non-refundable. However, sale items are eligible for an exchange within 14 days of the delivery date, provided they are returned in their original condition with tags attached, subject to availability of stock.
Personalised & Special Design Garments Please note that personalised garments and special designs are non-returnable and cannot be exchanged, including custom club orders unless the item is faulty. As these are made specifically for you, we are unable to accept returns or exchanges due to sizing. Please ensure you order the correct size — if you're unsure, don't hesitate to contact us at hello@melileotards.co.uk before placing your order and we'll be happy to help.
Faulty Items If your leotard arrives damaged or faulty, please contact us within 48 hours of delivery with photos and we will resolve this promptly.
Refunds Once your return is received and inspected, we will process your refund within 5–7 business days to your original payment method.
Please note:
- Return postage costs are the responsibility of the customer unless the item is faulty.
- We strongly recommend obtaining proof of postage when returning items, as Meli Leotards cannot be held responsible for returns that are lost or damaged in transit.
Your Statutory Rights This policy does not affect your statutory rights under UK law. Under the Consumer Rights Act 2015, you are entitled to a full refund if goods are faulty, not as described, or unfit for purpose. For more information, visit www.gov.uk/consumer-rights.
EU Customers
Customers in the EU have a 14-day right to cancel eligible purchases after receiving their order. This does not apply to personalised or bespoke garments made to the customers specifications. Your statutory rights relating to faulty, damaged or incorrect items are not affected.